The file arrives complete.The decision stays yours.
Agents read your core banking system, check the documents and the watchlists, and assemble a file that is ready to rule on — onboarding, a dispute, a transfer. Beyond your thresholds, the action waits for a person to approve.
Three constraintsnothing gets around.
A bank does not adopt AI the way an ordinary company does. The product, the price and every customer exchange are regulated end to end.
These are not objections to be overcome. They are the terms of the ground, and they decide what an agent is allowed to be.
Everything is traceable, or nothing ships
Onboarding, pricing, complaints, transfers. An agent that touches any of them needs the same audit trail as a module of your core banking — not an application log nobody can produce in front of an examiner.
Your estate is not going away
Core banking, claims engines, in-house applications with no public API. AI has to work with what runs today, not require it be rebuilt first.
Mistakes are paid for
Credit wrongly granted, advice wrongly given, a money-laundering flag missed. That is precisely why the agent prepares and documents, and why the decision stays signed by a person.
One platform for the group,one space per subsidiary.
A group operating in eight countries answers to eight regulators, with eight sets of data residency requirements.
Every subsidiary that starts its own project rebuilds the same dispute process, the same mobile money connection, the same audit trail.
A space per subsidiary, per business line
Retail, corporate, treasury, insurance: each entity gets its own space, its own connections and its own permissions, partitioned from the others. The platform carries the governance, the entity carries its processes.
Residency, country by country
A subsidiary's data stays where its regulator requires. The group shares the platform and the process templates, never its customers' data.
Built once, picked up elsewhere
A card dispute process proven in one subsidiary becomes a template the others adopt and adapt to their own regulation, instead of starting from a blank page.
A consolidated view of risk
What was handled, by whom and under which approvals, aggregated for group risk without each subsidiary assembling its own reporting by hand.
The processesteams take on first.
KYC, disputes, transfers and onboarding.
One first use case, put into production with its approvals and its audit trail, then the next ones.
Onboarding
Collects the documents, checks the trade register and the watchlists, and assembles a file ready for review.
Disputes and complaints
Pulls the transaction history, applies your eligibility rules, proposes an outcome and escalates beyond your thresholds.
Transfers and operations
Checks the beneficiary, verifies the limits and prepares the entry. Execution still goes through your approvals.
Temenos
Sopra AmplitudeBranch network
Answers advisers’ procedure questions, with the source cited and each person’s access rights respected.
SharePointConfluenceOktaPlugged into whatyou already run.
Connect a source once. Agents read, act and write according to the access rules you set, including in systems with no public API.
TemenosSopra AmplitudeOracleOrange Money
WaveSalesforceSharePointConnections to your systems are defined with your team before the first deployment.
See all integrationsWhat we putagainst these processes.
The platform is the same for everyone. Your processes, your systems and your approvals are what make the difference.
Banking agents
Dedicated journeys for onboarding, document collection and dispute follow-up.
On requestJengo Studio
The specification sheet that declares what an agent is allowed to do, before it goes live.
See the productThe questionswe get asked.
01Can a regulator see what an agent did?
Yes. Every run is logged with its timestamp, the agent involved, the systems it read and the human approvals. The log is replayable and exportable for your compliance and audit teams.
02Where is the data hosted?
In your VPC or on-premises, according to your data-residency requirements. Connections to your systems and hosting needs are defined with your team before the first deployment.
03Who approves what an agent is allowed to do?
You do. Sensitive actions go through the approvals you define, and every action is logged, replayable and exportable for your risk and audit teams.
Let’s start with a real case.The one that costs you the most time.
Thirty minutes to scope the process, the systems and the approvals. Or write to us at [email protected]