Grio CX handles conversations about accounts, claims and policies end to end, drawing on your CRM, your core systems and your knowledge base, and escalating with full context when it cannot finish the job. Built for the languages and channels African customers actually use.
Automating support is easy. Automating it without a spike in complaints is not.
Every answer draws on the real state of the customer account and your current policies, not a static script.
Grio hands over to a person as soon as confidence drops, with the full transcript and a suggested action.
Regulated language, mandatory disclosures and brand tone are enforced on every message before it is sent.
Most support bots optimise for ticket reduction, which only moves frustrated customers to a worse channel.
Grio measures resolution against outcomes actually handled, not tickets closed, and tracks satisfaction alongside it, so a rising rate never comes at the cost of trust.
Talk about your projectA chatbot answers questions. An agentic system pulls the claim, checks eligibility, updates the case and confirms the outcome — the same steps a trained agent takes, performed consistently at any hour.
In your VPC or on-premises, according to your data-residency requirements. Connections to your systems and hosting needs are defined with your team before the first deployment.
You do. Sensitive actions go through the approvals you define, and every action is logged, replayable and exportable for your risk and audit teams.
Thirty minutes to scope the process, the systems and the approvals. Or write to us at [email protected]
