Jengo
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AI infrastructurebuilt for African enterprises.

Build, connect and govern agents that work across your systems — in your own cloud or your data centre, under your approvals, with your data never leaving.

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  • Private deployment
  • Human approvals
  • Complete audit trail
  • Enterprise integrations

The platform at a glance

Backed by

Build, run,improve your agents.

Jengo lets banks, insurers, telcos and regulated companies across the continent deploy agents that are governed, auditable and grounded in their own systems.

Preview
Jengo Studio interface: a dispute-resolution agent assembled on a visual canvas

Jengo Studio: describe what an agent should do. Studio assembles the journey, the tools and the approvals on a visual canvas, and every version is approvable before it goes live.

Explore Jengo Studio
Security and governance

Built for production.Under your control.

The right access, the right approvals, a record of every action. Governance is part of how Jengo works.

Runs anywhere.

In your VPC or on-premises. Data-residency needs are defined with your team. No data leaves your perimeter.

HostingDefined with you
Private VPCYour keys, your network
On-premisesYour data centres
ResidencyTo your requirements

Enterprise-grade authorisation.

Identity inherited from your directory, row-level permissions, an audit of every action, replayable and exportable.

Audit logLive
SD
s.diallo Core bankinglookup · transfer VIR-8821
MK
m.kone Claimsupdate · claim SIN-2291
AT
a.traore HRISleave request · approved
GX
agent-grio WhatsAppcustomer reply · approved by A. Diallo

Any model.

Frontier or private, your choice. Jengo handles routing, fallback and cost. Change provider without rewriting code.

ModelsStep-level routing
Private model, hosted by youby default
Frontier model, provider of your choicecomplex steps
Open-weights modelvolume
Automatic fallbackif unavailable

On your customers’ channels.

WhatsApp, voice, SMS, web, Microsoft Teams and Slack. One agent, one conversation that keeps its context. French from the start.

Claims serviceWhatsApp · live
Customer · voice note

Transcript: “Hello, I’d like to know where my claim stands.”

14:02
Agent · Grio CX

Hello Mr Koné. Your claim SIN-2291 is under assessment. The report is expected within 48 hours. Would you like to be notified here as soon as it arrives?

14:02
At the scale of your enterprise

From pilotto production.

No data leaves your perimeter. No limit on what your agents can reach inside it.

48,219,006

Agent actions executed in March 2026

40,000Enterprise seats
98.6%Resolution accuracy
11 minMedian time saved per case

Every layer of context improves your agents.

A raw model knows neither your rules nor your systems. Every layer your team adds makes the agent more accurate, and real use keeps improving it.

Raw modelOff the shelf

A frontier model with no context. It stays frozen at deployment.

+ Your documents and systemsThe “what”

Policies, case files, core banking, HRIS. Necessary, not sufficient.

+ Your rules and approvalsThe “how”

Procedures, thresholds and approvals, in the order work actually happens.

+ Your evaluationsYour standard

Your teams’ definition of good, measured on every run.

The same agent engine at every stage. It is your layers that change the outcome.

Our approach

Agents that see the job through,not another chatbot.

Your customers send voice notes. Your teams work in French. Your operations follow their own rules. That reality is where Jengo starts.

A chatbotconversational assistant
A Jengo agentgoverned, in your systems
Source of answers
A static knowledge base
Your systems, read and write, with your permissions
When an approval is required
The conversation stops
Asks a person to approve, then carries on
Voice notes in French
Depends on the tool
Transcribed and handled from the start, WhatsApp included
Hosting
The vendor’s cloud
Your VPC or on-premises, data residency defined with you
Record
A conversation history
Every action logged, replayable and exportable
Outcome
The ticket stays open
The case is closed, with the reason recorded

Jengo runs the process. It never makes a sensitive decision alone: beyond a threshold, the decision goes back to a person, and the reason stays visible.

Solutions

One platform,different journeys.

The Jengo products are the same for everyone. What changes from one company to the next are the processes, the systems connected and the approvals. Here is where teams start.

By sector

01

Banking & Financial Services

KYCDisputesTransfers
02

Insurance

ClaimsPoliciesExceptions
03

Telecoms

Customer serviceActivationsComplaints
04

Regulated enterprises

PoliciesAuditsInternal requests
05

Public sector

Civil registryRevenueProcurement

By function

01

Customer relations

Conversations about accounts, claims and policies, resolved end to end.

Grio CX
02

Employee services

IT, HR and finance requests, resolved on the spot or passed on with their context.

Jen Works
03

IT operations

Alerts triaged, incidents diagnosed and fixes guided.

Resolue
04

Compliance and risk

Scope, approvals and audit trail declared before anything goes live.

Jengo Studio
Integrations

Connects to the toolsyou already use.

Connect a source once. Agents read, act and write according to the access rules you set, including in systems with no public API.

Core bankingERPCRMClaimsDMSConnectorsAccess rulesJengoSAPOracleSalesforceZendeskSlackConfluenceBusiness toolsAudit logSnowflakePostgresAgent orchestrationWhatsAppPhoneCore bankingERPCRMClaimsDMSConnectorsSAPOracleSalesforceZendeskSlackConfluenceSnowflakePostgresJengoAccess rulesAudit logAgent orchestrationWhatsAppPhone
Core banking and insurance
TemenosSopra AmplitudeClaims management
Business management and data
SAPSageOdooOraclePostgresSnowflake
Networks and telecoms
HuaweiAmdocsEricsson
Payments and mobile money
Orange MoneyMTN MoMoWaveMoov MoneyCinetPay
Customer relations
SalesforceZendeskWhatsApp BusinessAfrica’s TalkingGenesys
Documents and knowledge
SharePointConfluenceGoogle Drive
Identity and collaboration
OktaMicrosoft TeamsSlack

Connections to your systems are defined with your team before the first deployment.

See access governance
A starting point, not a blank page

Your first use caseis already here.

Templates to go from an idea to a working process, with your rules and your approvals.

Tier 1 IT ticket

Reads the ticket, checks entitlements, applies the fix and logs the resolution.

ITSMOktaTeams

Policy question with citations

Searches your policies and intranets, answers with its sources, according to permissions.

SharePointConfluence

Claim triage

Pulls the file, checks coverage, flags exceptions, hands over with a recommendation.

Claims managementWhatsApp

KYC for a business account

Collects registry data, checks watchlists, assembles a file ready for review.

Core bankingCompanies register

Employee onboarding

Accounts, access and welcome journeys run in sequence, under your approvals.

HRISITSMOkta

Another process?

A customer request, an internal task, an exception that comes back every week. Describe it in one sentence.

Prepare my project
Next step

Let’s talk.Bring a process your teams run today.

Talk to us about your project

Thirty minutes to scope the process, the systems and the approvals. Or write to us at [email protected]