Answer the citizenwithout sending them back to the queue.
A birth certificate, a tax notice, a procurement file: the agent finds the request, checks the documents and prepares what comes next. The decision stays with the public officer, on a trail your ministry can read back.
One platform for the state,one space per administration.
Every department that buys its own solution rebuilds the same desk and the same audit trail. Here the cost of entry is paid once, for all of them.
One install, one space per entity
Installed once inside your sovereign perimeter; each ministry, agency or local authority gets its own partitioned space.
Built once, picked up elsewhere
A proven process becomes a template other administrations adopt and adapt to their own rules.
Governance held in common
Same access rules, same approvals, same audit log: compliance is demonstrated once.
One consolidated account
What was handled, by whom and how quickly, aggregated for the supervising body with no hand-built dashboard.
The processeswe take on first.
Citizen desk, revenue, procurement and internal requests.
Citizen desk
Certificates, attestations, appointments: says what the file is missing and where it stands, in the languages your citizens speak.
SMS
Revenue and collection
Explains an amount, reconciles a mobile money payment and chases what is owed; the posting waits for the accountant.
Wave
Procurement and suppliers
Answers bidders, follows execution and flags payment delays that are drifting.
SharePoint
Internal staff requests
Procedure, status, payroll: answers by citing the applicable text, within each person’s access rights.
Wired into whatyou already run.
Connect a source once; agents read and write under your access rules, including in applications with no public API.
- Civil registry
- Oracle
- Postgres
- Public finance
- Orange Money
MTN MoMo- SharePoint
Connections to your systems are defined with your teams and your supervising ministry before the first deployment.
See all integrationsThe questionswe get asked.
01Can citizen data stay inside the country?
Yes. Deployment happens in your sovereign cloud, in your data centres or in the region you name, and the keys stay yours. Your data is never used to train a shared model. See sovereignty
02What about citizens without a smartphone?
The same agent answers by SMS and on the phone, not only on WhatsApp or the web. A public service cannot require a data plan to be reachable. See channels
03Who is answerable if an agent gets it wrong?
The digital agent prepares, the public officer decides. Acts that bind the administration go through the approvals you define, and every step is logged with its author, replayable months later.
Public servicethat answers first time.
Thirty minutes to scope the process, the systems and the approvals. Or write to us at [email protected]