Your employees need an answer,not another portal.
Jen Works is a single front door for IT, HR and finance requests: it resolves instantly what it can and passes the rest to the right team with the context.
Three layers of theemployee self-service.
The goal is not a chatbot on your intranet. It is fewer tickets, full stop.
Unified intake
A single conversation replaces separate portals for IT, HR, payroll and facilities. Jen Works routes internally.
Instant resolution of the routine
Password resets, leave balances, benefits questions and access requests are closed without human involvement.
Guided handover for the rest
Anything that needs a person lands in the right queue with the employee’s context already attached.
Ticket reduction,measured against your own baseline.
Generic tools quote industry figures that rarely hold up once IT looks at its own queue. Jen Works measures against your own historical volume, category by category.
The questionswe get asked.
01How is this different from an IT helpdesk bot?
A helpdesk bot answers from a knowledge base. Jen Works reads and writes in the underlying systems: provisioning access, updating a ticket, filing a leave request. The employee’s problem is actually solved.
02Where is the data hosted?
In your VPC or on-premises, according to your data-residency requirements. Connections to your systems and hosting needs are defined with your team before the first deployment.
03Who approves what an agent is allowed to do?
You do. Sensitive actions go through the approvals you define, and every action is logged, replayable and exportable for your risk and audit teams.
One place to ask.Fewer tickets, no new portal.
Thirty minutes to scope the process, the systems and the approvals. Or write to us at [email protected]